Contact Us


Information submitted through Contact Us will travel over the Internet unprotected and therefore could be read by others. For this reason, Contact Us is for general enquiries only and should not be used to submit file specific questions. In order to answer your general enquiry, we will need to collect a limited amount of information (such as your e–mail address) as identified in the fields below. Never submit additional information in the message box such as your Social Insurance Number (SIN), financial information, medical information or other sensitive file specific data. Enquiries containing this type of information will not be answered via this service. For more information, visit Security and Privacy.

There are six different ways to contact us:

1. By Electronic Form:
If you wish to communicate with us electronically and are not using your own computer and/or you use a Web mail application (e.g. Hotmail) you must use the electronic form. When you use this form, you will not be able to keep a copy of the comments/questions you send.

Note: We will be unable to reply to you electronically unless you include an e–mail address in the electronic form submission.

First Name:
Last Name:
Telephone: - -
E–mail Address:

2. By E–mail:
You may contact us at the following e–mail address: Using this method will enable you to keep a copy of the questions/comments you send to us in your personal e-mail account.

3. By Telephone:
Our customer service representatives are available to assist you Monday – Friday between 8:00 a.m. and 8:00 p.m., your local time.

1–877–560–1389 (within North America)
   905 306–2467 (outside North America – you may call collect)

4. By Fax:
1–877–560–1390 (within North America)
   289–360–1390 (outside North America)

5. By Mail:
P.O. Box 1008 – Station "B"
Mississauga Ontario L4Y 3W3

6. By Courier:
5995 Avebury Road, 4th Floor
Mississauga, ON L5R 3P9

For any questions related to the Security and Privacy of your information, visit Security and Privacy.